Shipping policy
SHIPPING POLICY
GRAYCLOTHINGSOC13TY
Last updated: 19/02/2026
Thank you for shopping with GRAYCLOTHINGSOC13TY. Please review the information below regarding our shipping process.
1. Order Processing
All orders are processed within 2–4 business days (excluding weekends and public holidays).
During high-demand periods (e.g. drops, restocks, promotions), processing times may be extended.
You will receive a confirmation email once your order has been dispatched.
2. UK Shipping
We offer the following shipping options within the United Kingdom:
• Standard Delivery: 2–4 working days
• Express Delivery: 1–2 working days
Shipping costs are calculated at checkout.
Delivery timeframes begin once your order has been dispatched.
3. International Shipping
We ship internationally to selected countries.
International delivery times vary depending on location but typically take:
• 5–14 working days
Please note:
• Customers are responsible for any customs duties, taxes, or import fees.
• These charges are determined by your local customs authority.
• We are not responsible for customs delays.
4. Address Accuracy
Customers are responsible for entering the correct shipping details.
We are not liable for:
• Delays due to incorrect addresses
• Packages returned due to incomplete information
If a parcel is returned to us, additional shipping fees may apply.
5. Tracking
Once your order has shipped, you will receive tracking information via email.
Please allow up to 24 hours for tracking updates to activate.
6. Lost or Delayed Parcels
If your parcel appears delayed:
• Please check tracking first
• Contact the courier directly
If your parcel is lost in transit, contact us at:
GRAYCLOTHINGSOCIETY@outlook.com
We will assist with investigating the issue.
We are not responsible for parcels marked as delivered by the carrier.
7. Pre-Orders / Made-to-Order Items
If you purchase a pre-order or made-to-order product:
• Estimated dispatch dates will be stated on the product page
• Production timelines may vary
By purchasing, you acknowledge these timelines.
8. Damaged Items
If your order arrives damaged:
• Contact us within 48 hours of delivery
• Include photographs of the damage
We will assess and arrange a resolution where applicable.